Why Values Are Important to Us

Our Brand Values  

Toowoomba Rugs is the largest Rug Store in Toowoomba, with the largest range of quality rugs. We are a locally owned Australian Rug Business with over 23 years in the industry. When sourcing our rugs we ensure that it is without depleting all of the natural resources needed to live in the future. Whether you’re online buying your rug or instore choosing your favourite rug our friendly team is always available, highly experienced in rug decor and rug specifications AND are here to help you.

We offer weekly instore discounts because we value our customers and are always looking to build relationships with new customers. Offering discounts help us live up to our brand promises.

QUALITY RUGS

Toowoomba Rugs decided to source a huge rug range that you have the opportunity to choose from… we source the latest, on trend, quality, and user multifunctional rugs to suit any room and to suit all homes and all needs … offering you wide choice of rugs to complement every décor scheme. We never skimp on the quality of our rugs as we know they are often, if we do not supply or sell quality rugs, we are aware that you are in line for frustration and product dissatisfaction. 

FLEXIBILITY

If we do not have the rug, you are looking for, do not worry or walk away, our very efficient and well-trained team will happily help source the perfect rug for you and your home. Our Australian owned rug company will always go out their way to ensure every visit us, you walk away happy with your rug purchase. We are true to our core value – we make homes complete. No home is complete without the perfect rug.

SUSTAINABILITY

Sustainability is very important to us and drives our innovation regarding the rugs we source and as such we source various sustainable types of rugs from across the world. These types of rugs are rising in popularity for many reasons.  They are attractive, renewable, and affordable. Unlike a synthetic rug that usually ends up in a landfill, sustainable rugs are both renewable, biodegradable, and carbon-dioxide neutral.

EXPERIENCED STAFF

Customers are put off by forceful, untrained sales staff. Our staff are well-trained, understanding that their job is to ascertain our customer’s needs and then demonstrating the value of their rug in filling those needs. Our salespeople view themselves as the customers’ problem-solving partners. They go through sales training, product training and customer service training to ensure the way they respond to and interact with our customers is in alignment with their experiences when purchasing a rug in our local Australian family-owned store. Our staff are not just staff – they are family.

HAPPY CUSTOMERS

It gets better…at Toowoomba Rugs we want to give you the best price possible when you purchase your rug, our suppliers import directly from overseas, and we ENSURE that we sell our rugs at prices to suit an Australian family budget. We know that offering a discount to you, will help you understand that we know the importance of helping you save money in today’s world.  We offer laybys – buy now pay later. Our priority is you, if you’re not 100% happy with your purchase, we offer a full exchange and refund policy.

MAKING HOMES COMPLETE

No matter the Reason, Season, Day, or Holiday, at Toowoomba Rugs we know how to help you find the perfect rug for your home and the perfect rugs for your various rooms. Our core value is: Making Homes Complete. No home is complete without the perfect rug.

To find out more about our rugs, and our amazing discounts pop into our retail store at The Bernoth Centre, Shop 10, 663 Ruthven Street Toowoomba, QLD, 4350 Australia.

We guarantee you will not be disappointed and will walk away with the perfect rug.